Return & Refund Policy

Last updated: 9/30/2025

OptiConvert is a digital service. This Return & Refund Policy explains how cancellations, plan changes, credits, and billing issues are handled for subscriptions and add‑on purchases made through opticonvert.ai.

1) Subscriptions

• Billing period: Subscriptions are billed monthly via Stripe.
• Cancellation: You may cancel at any time via the Stripe Customer Portal or from /account/billing. Your subscription remains active until the end of the current paid period; no refunds are issued for partial periods.
• Downgrades: You may downgrade at any time; the new plan takes effect at the end of the current billing period. We do not provide mid‑cycle refunds or credits.
• Upgrades (Free → Paid): On first purchase, you receive the full month’s credits immediately.
• Upgrades (Paid → higher‑priced plan): You are charged a pro‑rated amount for the remainder of the period (new plan cost minus old plan cost) and receive a pro‑rated number of credits immediately aligned with the amount charged. The renewal date does not change.

2) Credits

• Usage: Full audits consume credits.
• Expiration: Purchased credits expire 365 days after purchase.
• Refundability: Credits are not refundable, not convertible to cash, and non‑transferable.
• Forfeiture on closure: When an account is closed or terminated, unused credits are forfeited.
• Demo runs: Each user is granted two demo runs with a limited view of results; demo runs are not credits and are not refundable.

3) Add‑on purchases & one‑time charges

Unless otherwise stated in writing, add‑on purchases (including one‑time credit packs) are final and non‑refundable once delivered, except in the case of verified billing errors (see §5).

4) No returns of digital services

Because our Service is delivered digitally and, in many cases, immediately upon purchase/use, there are no physical returns.

5) Billing errors & disputes

• Report window: If you believe you were charged in error, please email hello@opticonvert.ai within 30 days of the charge and include your account email, the invoice ID, and a description of the issue.
• Resolution: Once verified, we will either refund the erroneous amount to your original payment method or credit it to your account, at our discretion and subject to Stripe’s policies.
• Chargebacks: Initiating a chargeback may result in account suspension; we may contest chargebacks that are not supported by evidence.

6) Non‑waivable rights

Nothing in this policy limits any non‑waivable rights you may have under applicable law. The Service is intended for business use in the United States; consumer “cooling‑off” rules typically do not apply to B2B digital services.

7) Relationship to our Terms

This policy forms part of and is subject to our Terms of Use, including the arbitration agreement, class‑action waiver, limitation of liability, and disclaimers. If a conflict exists, the Terms of Use control.

8) Contact

For billing questions or refund requests, contact hello@opticonvert.ai or manage your subscription at /account/billing.